Frequently Asked Questions

After placing your order, our office will initiate order processing and reach out to you to arrange for delivery. Should you wish to track your order or inquire about delivery updates, our office is available during working hours to assist you. Feel free to contact us at 66650828 for any order and delivery tracking inquiries, and our team will provide you with the necessary information and updates.

Our usual delivery is around 2-5 working days, however, please note that during peak periods, such as holidays or promotional events, the delivery timeframe may extend to 3-7 working days.

We strive to fulfill and deliver orders as efficiently as possible, and any potential delays during peak periods are a result of increased order volumes.

Rest assured, our team is dedicated to ensuring your order reaches you in a timely manner.

Our Scheduled Delivery Time Slots is as below:

Weekday :

East & Central Areas – 10am - 2pm
West & North Areas – 2pm - 6pm

Saturday :

All locations : 10-3pm

Regrettably, we are unable to accommodate specific time slots for deliveries due to logistical constraints. The delivery time depends on factors such as the delivery route, road conditions, and the overall delivery load for the day. However, we strive to provide a convenient experience for our customers.

To ensure a smooth delivery process, our dedicated delivery drivers will contact you approximately 30 minutes before their arrival. This pre-emptive call will notify you of the pending delivery and allow you to make any necessary preparations. We appreciate your understanding and cooperation as we work diligently to provide a reliable and efficient delivery service.

Certainly! If you wish to change the delivery date, we kindly request that you inform us at least 2 working days* in advance.

This advance notice allows us to reschedule the delivery and ensure a smooth transition for your order. We understand that plans can change, and we strive to accommodate your requests to the best of our ability.

Do reach out to our office as soon as possible to provide the new preferred delivery date, and our team will assist you in making the necessary arrangements.

*Please note that any changes to the delivery date within 2 working days of the scheduled delivery will incur a $35 administration fee.

As part of our standard procedures, our delivery team will proactively contact you approximately 30 minutes before the scheduled delivery. However, please note that there may be occasional delays due to unforeseen circumstances or weather conditions. In such cases, we assure you that we will make every effort to promptly inform you of any potential delays and provide you with updated information. We understand the importance of timely communication and strive to keep you informed throughout the delivery process. Your satisfaction is our priority, and we appreciate your understanding in situations where unexpected delays may occur.

If you are not available at the time of delivery, our dedicated delivery team will return the items to our warehouse.

Our office will promptly contact you to reschedule the delivery at a convenient time. We kindly request the presence of the recipient during delivery to ensure a smooth process. This allows the recipient to inspect the condition of the items upon delivery and sign an invoice of acknowledgement.

Your presence helps us ensure that the items are received in satisfactory condition and enables us to provide the best service possible.

For further assistance, please feel free to contact our office at Tel 66650828.

By reaching out to us, we can promptly coordinate with our delivery team and ensure they contact you directly.

Our team is dedicated to providing excellent customer service and will make every effort to assist you with any delivery-related inquiries or requests. Don't hesitate to give us a call, and we will be happy to help.

Unfortunately, direct delivery to Jurong Island is not available. However, we can arrange for delivery to the Jurong Island Gantry at the guardhouse, provided there is an authorized person available to receive the item(s) on your behalf. This ensures that your items can still be delivered to the vicinity of Jurong Island for your convenience.

Please ensure that the authorized person is present at the guardhouse to receive the delivery. We appreciate your understanding and cooperation in making alternative arrangements for delivery to Jurong Island.

Certainly! If you need to change the delivery address, please inform our office when they contact you to discuss the delivery arrangements.

Kindly notify our team of the new address during the conversation, and we will make the necessary adjustments to ensure a successful delivery to the updated location. We understand that circumstances may change, and we are here to accommodate your request to the best of our abilities. Your satisfaction is important to us, and we appreciate your proactive communication regarding any changes to the delivery address.

For non lift-landing locations, there are additional charges for the delivery of bulky items such as washers, dryers, fridges, and other similar items for every flight of stairs.

These charges are necessary to cover the additional effort and resources required for the delivery process.

To avoid any confusion or surprises, we kindly request that you check with us before placing your order.

Our team will provide you with the necessary information regarding the specific charges associated with the delivery to a non lift-landing location.

We are pleased to inform you that delivery is free of charge for locations with lift landing.

We strive to provide a seamless and convenient delivery experience for our customers, and this includes waiving any delivery fees for locations where a lift is available.

You can enjoy the convenience of having your items delivered directly to your lift landing location at no additional cost.

We are pleased to inform you that delivery is free of charge for locations with lift landing.

We strive to provide a seamless and convenient delivery experience for our customers, and this includes waiving any delivery fees for locations where a lift is available.

You can enjoy the convenience of having your items delivered directly to your lift landing location at no additional cost.

Yes, we do offer self-collection services. If you prefer to collect your order directly from our warehouse, you are welcome to do so. Our warehouse is open from 2-5pm on weekdays and 12-2pm on Saturdays. Please note that self-collection is subject to availability, and we recommend contacting us in advance to confirm the availability of your desired items and to schedule a convenient pickup time. Our team will provide you with the necessary instructions and address details for self-collection.

To facilitate a smooth self-collection process, we kindly request that you bring along the Order Confirmation and Receipt when picking up your order. It is important to note that self-collection needs to be arranged with our office in advance. We recommend reaching out to our office beforehand to schedule a pickup time and ensure the availability of your items for collection. Our team will provide you with the necessary instructions and address any queries you may have regarding the self-collection process.

In the event that you have forgotten to collect your items within the designated timeframe, we kindly ask you to contact our office to arrange a new collection date. We understand that unforeseen circumstances can arise, and we are here to assist you. By reaching out to our office, we can work together to schedule a convenient time for you to collect your items. Please note that it is important to promptly communicate any changes to avoid any inconvenience and ensure a smooth collection process.

This depends on the product(s). Kindly contact us for more information.

Yes, all prices displayed include the Goods and Services Tax (GST). You can shop with confidence knowing that the prices you see on our platform already account for any applicable GST charges.

We recommend reaching out to your bank or payment vendor to inquire about the specific reason for the payment decline. They will be able to provide you with detailed information regarding the status of your payment and any potential issues that may have occurred. Kindly contact them for further assistance and clarification regarding the declined payment.

Yes, we do allow credit card assessments; however, this option is currently available exclusively on our online platforms, such as Lazada, Shopee, Qoo10 and TikTok. You will find the instalment plans listed on the payment page during the checkout process. We strive to provide convenient payment options to our customers, and the credit card assessment feature allows for more flexible payment arrangements.

We accept VISA, Mastercard and AMEX cards

For detailed information regarding instalment payment plans, we kindly advise referring to the Terms and Conditions (T&Cs) provided by Lazada, Shopee or Qoo10. These platforms have specific guidelines and policies in place for instalment payment options, which can be found within their respective terms and conditions. Familiarizing yourself with these T&Cs will ensure that you have a clear understanding of the instalment payment plans available and any associated terms and requirements.

Please note that additional charges may apply for optional services such as installation, inaccessible lift access, re-stacking of dryer, sawing of outlet pipe, changing washing machine tap, and more. These charges are determined by our trusted third-party vendors, including plumbers and carpenters. To avoid any surprises, we recommend reaching out to us before placing your order to inquire about the specific charges associated with your desired optional services. Our team will be happy to provide you with the necessary information and assist you in making an informed decision.

For cancellations, kindly please contact our office at least 3 working days before delivery

If you discover any defects or inaccuracies with the item(s) upon delivery, we offer the option to reject the item(s) and we will gladly assist in arranging an exchange for you.

To ensure a smooth return process, we offer two convenient options: returning via Lazada or Shopee 3PL (third-party logistics) or returning directly to our warehouse. Please note that returns will not be accepted if the original packaging is damaged and/or if the item has been installed. We kindly request that you keep the packaging intact and refrain from installing the product until you are certain of your satisfaction.

For refunds resulting from customer errors, such as selecting the wrong model or a change of mind, a 10% fee will be deducted from the total invoice amount. This fee covers our administrative and restocking costs incurred in processing the refund.

We strive to process refunds promptly, typically within 1-3 working days from our end. However, please note that the actual processing time may vary depending on the policies and procedures of your bank or card issuer. Factors such as bank processing times and interbank transfers can contribute to any potential delays in the refund reaching your account. We appreciate your patience and assure you that we will do our best to expedite the refund process.

The refund will be processed using the same payment method you used during the initial purchase. For example, if you made the payment using a credit card, the refund will be credited back to your credit card. We will ensure that the refund is issued through the appropriate payment channel to facilitate a seamless return of funds to you.